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Disneyland Paris

 

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FeeFo Feedback
Date Product Score Customer Comment

Your Booking experience

Service:++Latest:Service++
Product:++

Brilliant service following an online booking and email enquiry. Larraine is well informed, personable and friendly and very efficient. Thank you Dream Travel


On 24-Nov-2014 the customer changed their rating and added:
Excellent responsive service with a real personal touch of care.

See this exchange on Feefo

On 24-Nov-2014 the supplier responded:
Thank you very much for your comments, we always strive to offer the best customer service. If there is anything else we can do for you please let us know.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very helpful in organising holiday nothing to much trouble


On 21-Nov-2014 the supplier responded:
We sincerely appreciate you taking the time to upload your comments.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very helpful and went out of their way to get me the holiday I wanted. Must have spent nearly an hour trying out different options to get me to Disney for the half term.


On 10-Nov-2014 the supplier responded:
We always endeavour to get our clients the best deal at the right price, so time is never an issue as long as we find you the right holiday, thank you for your comments.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Everything was dealt with in a professional way and the lady helping us was polite cheerful and dud everything we asked of her


On 07-Nov-2014 the supplier responded:
We do appreciate your feedback, we strive to offer the best customer service! If there is anything else we can do for you please let us know.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Excellent customer service and knowledgeable staff


On 02-Nov-2014 the supplier responded:
Thank you for taking the time to send us in your Feedback, it is very much appreciated.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

when I booked our holiday the lady dealing with the request on sunday was excellent she phoned to confirm and when there was a little problem as my daughters are paying for this trip as a christmas present she dealt with it so my dream holiday has now been booked and I cannot thank her enough. She explained everything in detail and even gave me our seat numbers, I would certainly recommend this company to anyone, ann armstrong


On 29-Oct-2014 the supplier responded:
thank you so much for taking the time to upload your comments. We value your feedback. Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Lorraine, the lady I dealt with and have dealt with previously was amazing. Very helpful and knowledgeable. A credit to your company.


On 23-Oct-2014 the supplier responded:
We appreciate your comments and your loyal custom.
Please let us know if there is anything else we can do for you.

John
The Dream Travel Group Customer Services

Your Booking experience

Service:++

The Dream Travel Group was able to help me with my plans for a hotel near Disneyland Paris quickly and easily. The only thing I would recommend is that when they send their information for a wire transfer from a US bank, they include their address in it. I had to look it up online at my bank when they were filling out the wire transfer paperwork.


On 22-Oct-2014 the supplier responded:
Thank you for your comments.
This is very useful to ourselves as we did not realise that you required the address for the wire transfer - apologies for this, however all of our company information is on our letter heading.
We would like to wish you a Magical stay at Disneyland Paris.

John
The Dream Travel Group Customer Services

Your Booking experience

Service:++

I got a prompt response to booking plus a alternate better offer was given . Let's hope it is for the better .


On 08-Oct-2014 the supplier responded:
Excellent, thank you for your comments!

The Dream Travel Group Customer Services

Your Booking experience

Service:++

very helpful ,thanks lorriaine


On 08-Oct-2014 the supplier responded:
Thank you for your feedback, we do appreciate it.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

I telephoned The Dream Travel Group to book a holiday to Disneyland Paris and spoke with Lorraine. She was incredibly helpful, friendly and honest with any queries I had. I wouldn't hesitate to use them again.


On 01-Oct-2014 the supplier responded:
Your Feedback is invaluable to us and we strive to offer the BEST customer service and advise to our travellers.
If there is anything else we can do for you please let us know.

John
The Dream Travel Group Customer Services

Your Booking experience

Service:++

Once again an excellent experience with Lorraine from The Dream Travel Group!


On 01-Oct-2014 the supplier responded:
Thank you very much for your Feedback, once again we Welcome you back!!

The Dream Travel Group Customer Services

Your Booking experience

Service:++

I've booked Euro Disney for the last three years using the Dream Travel Group and would highly recommend them. Lorraine Smith has always got us the best deal and couldn't have been amore helpful than she has. Thank you for all your work Lorraine!


On 22-Sep-2014 the supplier responded:
Thank you so much for your valuable comments.
We really do value our clients and will do everything to ensure everything runs as smoothly as possible, offering great value for money without compromising on the quality of your holiday.
Thanks once again for your repeat business!!

The Dream Travel Group Customer Services

Your Booking experience

Service:++

I dealt with Lorraine who came up with a great deal of options to try to accommodate the different requirements of everyone on the trip. She also offered tips and recommendations unique to the venue we chose demonstrating a praiseworthy knowledge of the venue and the trip she was selling. I felt very comfortable in dealing with her and felt she offered value compared to other vendors offering a similar experience.
We haven't made the trip yet so I can only comment on the experience of booking with 'The Dream Travel Group' but they have left me feeling confident that we will have a great time.
I would also add that of all the options Lorraine offered after a week of e-mails and having had her research different dates and look into different packages, we ended up deciding that her initial suggestion was the best one to go for. This to me says that she led with the best offer she had and knew exactly what she was taking about which is not something you see everyday. Many thanks!


On 22-Sep-2014 the supplier responded:
Thank you for taking the time to upload your comments, holidays to Lapland are very special and create ever lasting memories, this said we always take the time and patience to ascertain that we are making the right choice for your criteria and budget.
Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:+

Good service and excellent knowledge of euro disney


On 22-Sep-2014 the supplier responded:
We very much appreciate you taking the time to upload your feedback.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very prompt and efficient service.


On 16-Sep-2014 the supplier responded:
We appreciate you taking the time to upload your Feedback.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Lorraine was very knowledgeable about Disney Paris and I found her very helpful and friendly. Would certainly recommend this company.


On 16-Sep-2014 the supplier responded:
Thank you for your lovely comments, please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Friendly, informative, would recommend.


On 16-Sep-2014 the supplier responded:
We appreciate your positive Feedback, thank you!

The Dream Travel Group Customer Services

Your Booking experience

Service:++

The consultant that I spoke to was very helpful and knowledgable. She was able to answer all my questions quickly and arrange my booking which was then confirmed by e-mail.


On 16-Sep-2014 the supplier responded:
Your feedback is invaluable to us, thank you for taking the time.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Excellent service


On 08-Sep-2014 the supplier responded:
Thank You for your feedback.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very knowledgeable staff who delivered a first class service.


On 04-Sep-2014 the supplier responded:
Thank you for taking the time to send us in your Feedback, it is greatly appreciated!

The Dream Travel Group Customer Services

Your Booking experience

Service:++

I've never experienced such patience from a travel agent, answering my long list of questions and searching out the best deal. I'll be recommending their services and will be using them again.


On 03-Sep-2014 the supplier responded:
Thank You so much for your positive comments, we are very proud to have been awarded 100% Customer Service Rating by Feefo. Please let us know if there is anything else we can help with.

The Dream Travel Group Customer Services

Your Booking experience

Service:+

Dealt with Lorraine Smith, very friendly, I like speaking to someone on a less formal tone and this is exactly what Lorraine did, was easy to talk. a lot of options provided for my package to Disney Paris to make it just right for what we wanted, best quote id had after contacting many companies, will deal with dream travel again.

thank you


On 03-Sep-2014 the supplier responded:
Thank you so very much for your Positive Comments, we continue to offer 100% Customer Service Satisfaction.
Also offering the BEST prices, please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very friendly and informative staff


On 03-Sep-2014 the supplier responded:
Thank you for taking the time to send us your feedback it is greatly appreciated.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Dealt with Lorraine a very polite ladie whom couldn't do enough for me to get me the best deal possible


On 02-Sep-2014 the supplier responded:
Thank you for your positive comments, we always offer the best deal & 100% Customer Service guaranteed.
Please let us know if there is anything else we can help you with!

John The Dream Travel Group Customer Services