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FeeFo Feedback
Date Product Score Customer Comment

Your Booking experience

Service:++

I got a prompt response to booking plus a alternate better offer was given . Let's hope it is for the better .


On 08-Oct-2014 the supplier responded:
Excellent, thank you for your comments!

The Dream Travel Group Customer Services

Your Booking experience

Service:++

very helpful ,thanks lorriaine


On 08-Oct-2014 the supplier responded:
Thank you for your feedback, we do appreciate it.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

I telephoned The Dream Travel Group to book a holiday to Disneyland Paris and spoke with Lorraine. She was incredibly helpful, friendly and honest with any queries I had. I wouldn't hesitate to use them again.


On 01-Oct-2014 the supplier responded:
Your Feedback is invaluable to us and we strive to offer the BEST customer service and advise to our travellers.
If there is anything else we can do for you please let us know.

John
The Dream Travel Group Customer Services

Your Booking experience

Service:++

Once again an excellent experience with Lorraine from The Dream Travel Group!


On 01-Oct-2014 the supplier responded:
Thank you very much for your Feedback, once again we Welcome you back!!

The Dream Travel Group Customer Services

Your Booking experience

Service:++

I've booked Euro Disney for the last three years using the Dream Travel Group and would highly recommend them. Lorraine Smith has always got us the best deal and couldn't have been amore helpful than she has. Thank you for all your work Lorraine!


On 22-Sep-2014 the supplier responded:
Thank you so much for your valuable comments.
We really do value our clients and will do everything to ensure everything runs as smoothly as possible, offering great value for money without compromising on the quality of your holiday.
Thanks once again for your repeat business!!

The Dream Travel Group Customer Services

Your Booking experience

Service:++

I dealt with Lorraine who came up with a great deal of options to try to accommodate the different requirements of everyone on the trip. She also offered tips and recommendations unique to the venue we chose demonstrating a praiseworthy knowledge of the venue and the trip she was selling. I felt very comfortable in dealing with her and felt she offered value compared to other vendors offering a similar experience.
We haven't made the trip yet so I can only comment on the experience of booking with 'The Dream Travel Group' but they have left me feeling confident that we will have a great time.
I would also add that of all the options Lorraine offered after a week of e-mails and having had her research different dates and look into different packages, we ended up deciding that her initial suggestion was the best one to go for. This to me says that she led with the best offer she had and knew exactly what she was taking about which is not something you see everyday. Many thanks!


On 22-Sep-2014 the supplier responded:
Thank you for taking the time to upload your comments, holidays to Lapland are very special and create ever lasting memories, this said we always take the time and patience to ascertain that we are making the right choice for your criteria and budget.
Please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:+

Good service and excellent knowledge of euro disney


On 22-Sep-2014 the supplier responded:
We very much appreciate you taking the time to upload your feedback.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very prompt and efficient service.


On 16-Sep-2014 the supplier responded:
We appreciate you taking the time to upload your Feedback.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Lorraine was very knowledgeable about Disney Paris and I found her very helpful and friendly. Would certainly recommend this company.


On 16-Sep-2014 the supplier responded:
Thank you for your lovely comments, please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Friendly, informative, would recommend.


On 16-Sep-2014 the supplier responded:
We appreciate your positive Feedback, thank you!

The Dream Travel Group Customer Services

Your Booking experience

Service:++

The consultant that I spoke to was very helpful and knowledgable. She was able to answer all my questions quickly and arrange my booking which was then confirmed by e-mail.


On 16-Sep-2014 the supplier responded:
Your feedback is invaluable to us, thank you for taking the time.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Excellent service


On 08-Sep-2014 the supplier responded:
Thank You for your feedback.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very knowledgeable staff who delivered a first class service.


On 04-Sep-2014 the supplier responded:
Thank you for taking the time to send us in your Feedback, it is greatly appreciated!

The Dream Travel Group Customer Services

Your Booking experience

Service:++

I've never experienced such patience from a travel agent, answering my long list of questions and searching out the best deal. I'll be recommending their services and will be using them again.


On 03-Sep-2014 the supplier responded:
Thank You so much for your positive comments, we are very proud to have been awarded 100% Customer Service Rating by Feefo. Please let us know if there is anything else we can help with.

The Dream Travel Group Customer Services

Your Booking experience

Service:+

Dealt with Lorraine Smith, very friendly, I like speaking to someone on a less formal tone and this is exactly what Lorraine did, was easy to talk. a lot of options provided for my package to Disney Paris to make it just right for what we wanted, best quote id had after contacting many companies, will deal with dream travel again.

thank you


On 03-Sep-2014 the supplier responded:
Thank you so very much for your Positive Comments, we continue to offer 100% Customer Service Satisfaction.
Also offering the BEST prices, please let us know if there is anything else we can do for you.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Very friendly and informative staff


On 03-Sep-2014 the supplier responded:
Thank you for taking the time to send us your feedback it is greatly appreciated.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Dealt with Lorraine a very polite ladie whom couldn't do enough for me to get me the best deal possible


On 02-Sep-2014 the supplier responded:
Thank you for your positive comments, we always offer the best deal & 100% Customer Service guaranteed.
Please let us know if there is anything else we can help you with!

John The Dream Travel Group Customer Services

Your Booking experience

Service:++

Efficient service, really helpful and cheaper than us splitting the package holiday up and booking it all ourself. Would recommend highly.


On 02-Sep-2014 the supplier responded:
Thank you for posting such positive feedback, please let us know if there is anything else we can do for you.

Sue The Dream Travel Group Customer Services

Your Booking experience

Service:++

2nd time to have used The Dream Travel Group for a trip to Disneyland Paris.
Service is simple to use. Always at the end of the phone or email if you have any questions and use their data to remember you as a client.
Very professional with a good element of a personal touch. #GreatService


On 26-Aug-2014 the supplier responded:
Thank you for your repeat business, we do value your booking and will do everything to make your trip again the most memorable.
Thank you for taking the time to upload your Feedback.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Excellent customer service from Lorraine. Always happy to answer any questions. Holiday was amazing, already booked again for next year!
Fab company :)


On 21-Aug-2014 the supplier responded:
Thank you so much for your valued custom. We strive to offer the best customer service and prices for our holidays.
Thanks again for taking the time for giving us your positive comments and coming back to us.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

I found them very helpful to deal with. Lorraine couldn't do enough to help and had some advice and tips for when I get there. Would highly recommend them.


On 21-Aug-2014 the supplier responded:
Thank you for taking the time to send us in your feedback. We assure you of our continued knowledge and experience.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

Lorraine could not have been more helpful and went out of her way to make sure that I received the best service. It would be nice if all companies (and their workforce) could be like this.


On 20-Aug-2014 the supplier responded:
We appreciate your feedback and it's great to see that our Customer Service is still 100%.
Please let us know if there is anything else we can do for you.

John
The Dream Travel Group Customer Services

Your Booking experience

Service:++

I literally cannot express how helpful and how much of a pleasure it was dealing with Lorraine, she could not do more for us, we had a large booking and quite a few challenges with our booking, she talked us through every step of the booking and couldn't have done more for us, I would recommend ANYONE planning on visiting Disneyland Paris, no, URGE them to book with The Dream Travel Group I have 100% piece of mind, satisfaction and am utterly thrilled with how my holiday booking was dealt with! 5* !!!! Lorraine they are lucky to have you working for them, and we are lucky to have had you book our holiday......you will hear from us again next year to book our next trip, we wouldn't use any other travel company!!! x


On 16-Aug-2014 the supplier responded:
Thank You for your glowing feedback, we do appreciate it!
We value our customers and are proud to welcome them back on a regular basis.
Even though your booking is a large one, every single customer of ours, is dealt with the highest regard and 100% customer service.
Thank You again!!

John
The Dream Travel Group Customer Services

Your Booking experience

Service:++

Excellent service and a wealth of knowledge about the destination, Lorraine is so helpful and gives you the best advice to get the details right based on circumstances, wouldn't book DLP via anyone else.


On 11-Aug-2014 the supplier responded:
Thank you so much for taking the time to send us in your excellent Feedback. Please let us know if there is anything at all that we can assist you with.

The Dream Travel Group Customer Services

Your Booking experience

Service:++

I used the online chat to begin with and then phoned to book as i had specific requirements. Both parts of the booking experience were fantastic. Staff were polite friendly and extremely helpful and I would have no hesitation in recommending them to anyone!


On 08-Aug-2014 the supplier responded:
We appreciate you taking the time to send us your Feedback. We continue to strive to offer the best customer service & advise to all our clients.

John
The Dream Travel Group Customer Services